11/18/2023 0 Comments Bad dental impression![]() ![]() He also said that he tried to get in touch with his assigned dentist, but that he was unable to do so. Harwood said that he stopped his treatment after about 3 months, before the 90-day mark when customers are asked to send photos of their mouths to SmileDirectClub to monitor progress. Most of the complaints involve customer service issues - such as broken aligners, delivery issues and payment problems - but dozens describe concerns about treatment results: complaints like broken teeth and nerve damage. The Better Business Bureau reports more than 1,800 complaints nationwide involving SmileDirectClub. While SmileDirectClub, the largest at-home dental alignment company, and others promise to leave patients smiling, an NBC News investigation into a growing list of complaints found that this new trend in straightening teeth is leading to painful problems for some people. Rosemond, who says she tried SmileDirectClub because of the money she thought she’d save, wound up spending thousands on traditional braces to fix her teeth. What’s more, her orthodontist said the crossbite was causing other symptoms: strain in her neck and jaw muscles, which led to migraines. So she consulted an outside orthodontist, who diagnosed her with a crossbite, or misalignment, possibly caused by the aligners. She’d been assured that she’d be able to get in touch with her assigned dentist, but after multiple attempts, she said she was never connected, nor given contact information. ![]()
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